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Frequently Asked Questions
of
Bugzero
and
ActiveLog
General Questions
What are the system requirements?
What are the supported database systems?
What are the supported J2EE or servlet containers?
What are the supported Web browsers?
Where to get the SQL Server 2000/2005 JDBC driver?
Where to get the SQL Server 2000 JDBC driver (obsolete)?
Where to get the Oracle JDBC driver?
What jdbc driver should I use for DB2?
Can Bugzero be installed in a virtual host environment?
Can I run Tomcat as an NT service for Bugzero (on windows)?
What is the HTTP port number of my application server?
How to deploy Bugzero on IBM WebSphere 4.x?
Feature Related
How can I add more user groups?
Can Bugzero cc email to people?
The hype-link in the bug notification email does not work.
How can I always send notification email to the original submitter?
I do not have a smtp mail server, can I disable sending email?
Are there any restrictions for the project ID?
Can I change the project name of an existing project?
Does Bugzero accept bug reports submitted through email?
Can Bugzero be integrated with CVS source control system?
Can Bugzero be integrated with Perforce?
Can Bugzero be used for IT help desk customer support?
Does Bugzero support internationalization?
The #ID number is not continuous, it jumps sometimes, why?
Can Bugzero be deployed in a clustering environment?
Runtime Errors
Reports:
The graphic report failed to be displayed and exceptions occurred.
"... Can't connect to X11 window server using ':0.0' as the value of the DISPLAY variable"
Email Notification:
Why email notification is not sent, and what are these JavaMail Exceptions?
(SecurityException, NoSuchProviderException, NoClassDefFoundError)
Email Notification:
SMTP server connectivity problem due to anti-virus software
Email Submission with gif of jpg attachment:
Graphics support in JavaMail
JavaMail NPE:
For both email notification and incoming email on Ubuntu Linux
Installation with MySQL:
With MySQL, at the step of "Creating Tables" during setup , I got
java.sql.SQLException: Server connection failure during transaction. Attempted reconnect 3 times. Giving up.
Installation with Solaris:
I got this Exception on Solaris during setup, how to fix it?
java.lang.InternalError: Unsupported 16-bit depth
Unix Installation:
On Unix (Linux), login failed because of the file write permission.
Unix File Permission:
When login, I got the following exception:
java.lang.NoClassDefFoundError at com.websina.bean.Person.login(Person.java)
Session and Cookie:
After I login, it takes me to the same page, what is going on?
Caching:
When I switch project, it always fall back to the HOME page and display the bug list of the previous project.
JDBC-ODBC:
What is this JDBC-ODBC Exception?
[Microsoft][ODBC SQL Server Driver]Invalid Descriptor Index
IBM DB2:
What is this COM.ibm.db2.jdbc.DB2Exception?
[IBM][JDBC Driver] CLI0616E Error opening socket. SQLSTATE=08S01
DB2 Driver Bug:
What is this COM.ibm.db2.jdbc.DB2Exception?
[IBM][JDBC Driver] CLI0637E QUERY cannot be found
IBM AS400 Database SQLCODE:
SQL7008 when updating table
File Attachment - MySQL:
With MySQL, when attaching a file, I got
java.lang.IllegalArgumentException: Packet is larger than max_allowed_packet from server configuration of 1048576 bytes
MySQL:
Table is full error
MySql timeout error:
With MySQL, after a long time of in-activity, I got
java.sql.SQLException: Communication link failure: java.net.SocketException.
MySql stack overflow error:
With MySQL, I got
java.lang.StackOverflowError.
MySQL 4:
utf8 charset support.
Installation - Sybase:
error when creating tables and create the admin user during setup:
The column default_project in table person does not allow null values.
Upgrade: SQL Server:
error when changing database schema:
[SQLServer]Invalid object name 'bugzero_db.dbo.UpdateLog'
Sybase:
error when dropping/creating tables:
... command not allowed within multi-statement transaction in the ... database.
Blank page - Tomcat:
I am using Tomcat 4.1.14, when run Bugzero, sometimes I got a blank page. What happened?
Tomcat zip file:
Is there a potential zip file classloading problem with Tomcat?
Tomcat:
With Tomcat, when login, I got an error:
Unable to compile class for JSP ... package com.websina.bean does not exist
Tomcat:
I got a
"Post data too big"
error.
Tomcat/Linux RedHat 9:
Why does tomcat hang after starting on a Linux machine?
Tomcat:
Tomcat did not decode the uri correctly, why?
Classpath:
When login, I got
Cannot create connection pool, check log for detail
Classpath:
When login, I got
Failed to read sql file: login_person
Attach large files or run search with large result set:
OutOfMemoryError
Email submission with large attachment, email not saved:
OutOfMemoryError
Email Submission:
Null pointer exception in JavaMail 1.2
Unable to compile class for JSP:
java.io.FileNotFoundException
WAS 5 (WebSpere): unable to compile class for JSP:
org.apache.jasper.compiler.ParseException: Attribute has no value
LDAP:
Microsoft Active Directory error code 2 - Protocol Error
LDAP:
Microsoft Active Directory error code 49
Miscellaneous
The setup program hangs.
How to install and use Microsoft SQL Server 2000 with Bugzero?
How to create a ODBC data source (DSN)?
How to install and run MySQL on Microsoft Windows?
Which PostgreSQL binary data type can Bugzero use?
Which Oracle binary data type can Bugzero use?
Which Oracle long text data type can Bugzero use?
Can the Microsoft SQL Server 2000 JDBC driver be used on SQL Server 7?
Knowledge Base
JavaMail properties (package java.mail)
JavaMail properties (package com.sun.mail)
LDAP properties (from com.sun)
Networking properties (package com.sun.mail)
Oracle database connection problem
Form submission error with IE 6 (empty post data)
Install WebSphere 4 on Windows 2000 with Oracle 8i
Unicode, UTF-8, UTF-16, and BOM
Unicode ISO 8859-1 Characters List
PostgreSQL database server charset and JDBC URL
Microsoft SQL Server Datetime and the Convert function
Microsoft SQL Server authentication methods
JavaScript Functions
Regular Expressions
Java Applet Issues
Java Encodings and Charset
Country ISO 3166 Codes
Language ISO 3166 Codes
Random Java Exceptions
HTTP java.net.SocketException: Connection reset by peer: socket write error
Oracle SQLException: No more data to read from socket
SQL Server JDBC Connection Error: Error establishing socket, connection refused...
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